Advocacy Co-ordinator

We're looking for an Advocacy Co-ordinator to join our Membership Services team. If you want to support students who aren't having the best time, this role is the one for you! Its main purpose is to help students navigate university processes (complaints, appeals, and much more). We have put information that will you in applying for the role.

It's full-time (36 hours), permanent, and comes with a salary of £22,500 per annum.


Recruitment Dates & Times

  • Applications Close: Friday 16 October at 5pm
  • Proposed Interview Date: Friday 23 October via Teams
  • Proposed Start Date: As soon as possible


How To Apply

Complete this application form by Friday 16 October 5pm

View Application Form


Role & Organisation Information

Thank you for your interest in the Advocacy Co-ordinator. 

With a new Chief Executive, a new strategy being developed, and a brand new sabbatical officer team it is an exciting time to join a students’ union who puts its students first and as an employer puts your wellbeing front-and-centre of your experience with us.

Every students’ union is unique, but we are something different with multiple sites across Wales and England. UWTSD Students' Union is a union with charm and character. The staff team is dedicated to doing its best for its student members and supporting each other. 

With the current global situation we are providing spaces for staff to talk through how they’re getting on, we’ve sent them care packages, and holding all-staff events as well as providing flexibility around what the working day looks like for each employee.

We’ve been using this time to support our students with online events, workshops, and resources. All of this in partnership with the university who truly care about student experience. 

If this sounds like the type of place you want to work; where you’re looked after, you get to have fun, and have a real sense of accomplishment – then you’re in luck as we have this exceptional vacancy to work alongside our Student Voice & Advocacy Co-ordinator.


The Advocacy Co-ordinator ensures that all students representatives are supported to champion the student voice whilst also providing direct support to students who need help with university regulations. 

This post highlights the things that are positive about the university experience and the areas of improvement. University can be challenging, the Student Voice & Advocacy Co-ordinator is there to enhance the student experience through specialist advice, signposting, and empowerment. What do we offer?

  • Professional Development, with a free leadership and management qualification, and generous study-leave policy
  • 28 Days annual leave (plus Bank Holidays and 2 weeks off in December!).
  • Fun working environment that is filled with a lot of opportunities for development.
  • Starting salary of £22,500 per annum.


Contract type: Permanent 

Working hours: 36 hours per week

Location: This role is expected to work across the Swansea, Carmarthen, and Lampeter campuses as required, with quarterly travel (estimated) to other UWTSD Group sites including Birmingham, London and Cardiff.

Reporting to: Head of Membership Services (currently being recruited)

Purpose of the Advocacy Co-ordinator.

University can be challenging, the Advocacy Co-ordinator is here to enhance the student experience through specialist advice, signposting, and empowerment. Helping students through complaints, appeals, and other university processes. The two key elements of this purpose are:

  1. To provide students with academic case-work advice and guidance, helping them to navigate the University’s academic regulations, and providing advocacy on students’ behalf. 
  2. To provide brief internal stakeholders on matters of academic policy, identifying and explaining internal and external trends.


Duties of the Student Voice & Advocacy Co-ordinator

  1. Understand the academic rules and regulations of the University and support individual students in navigating University policies and procedures where appropriate.
  2. Offer a compassionate, responsive, and realistic representation service for all students at UWTSD. Whilst ensuring that all case-work activity is undertaken professionally and confidentially, complying with General Data Protection Regulation requirements. 
  3. Promote and explain academic regulations to students, and signposting to University support structures where appropriate.  As well as being the staff member for managing complex or sensitive student academic cases.
  4. Maintain an effective and up-to-date record of academic case-work, identifying and reporting issues which would be beneficial for student officers and SU officials to take to University committees for discussion and implementation.  
  5. Project manage the Annual Quality Report from research design, to data collection and analysis, and finally reporting.
  6. To support the creation of recommendations for amending university academic policy based on trends and/or experiences.


General Duties

  • To support, advise and assist elected student officers in the achievement of their aims and objectives.
  • To discharge all relevant Health and Safety Responsibilities.
  • To adhere to all relevant Students’ Union Policies and Procedures.
  • To adhere to all relevant UWTSD Policies and Procedures.
  • To be adaptable to change and have an ability to acquire new and relevant skills and knowledge by taking appropriate responsibility for own personal and professional development.
  • To represent the Students’ Union at relevant professional networks, events and conferences.
  • To support and promote the Students’ Union’s values whilst undertaking duties, demonstrating commitments to equality, bilingualism, sustainability and democracy.


Personal Specification: Essential

  • Advanced knowledge and experience of representation, advocacy and/or case-work.
  • Demonstrable resilience in handling complex and difficult casework.
  • Experience of understanding when it is appropriate to break confidentiality for the safety of staff and students.
  • Strong communication and public speaking skills, particularly the ability to communicate effectively with different types of people. 
  • The ability to establish effective working relationships with colleagues both internally and externally across large organisations.
  • Experience of successfully delivering project activity to meet set aims and objectives. 
  • Working knowledge of Higher Education policy and in the detail of academic regulations (or equivalent),
  • Ability to work independently to plan, and execute agreed project activity. 
  • Ability to conduct research activity, and explain and summarise data. 
  • Willingness or already in possession of a Basic DBS (Disclosure and Baring Service) Check
  • Willingness to accept additional responsibilities. 
  • Personal commitment to equality, diversity, and inclusion.


Personal Specification: Desirable

  • Experience of working in a Students’ Union.
  • Knowledge of HE institution frameworks and structures.
  • Qualification in Advice & Guidance
  • A good understanding of the roles of Officers and Students’ Unions in HE institutions. 
  • Ability to communicate through the medium of Welsh, or a willingness to learn to the required level.