Monday 09-12-2024 - 14:30

The Students’ Union Advice Service is closed from Friday the 13th of December 2024 to Monday the 6th of January 2025. Upon return, the emails in this inbox will be addressed as soon as possible, however, this may take a few days. We will respond as soon as we are able to.

The University is closed from Friday the 20th of December 2024 to Thursday the 2nd of January 2025.

Emergency Situations

If you are contacting the Union or the University during the closure period because you believe that you (or someone else) are seriously unwell or you believe that there is immediate danger of you (or someone else) hurting yourself or others, please call 999.

To access support from community mental health services during this period please call your doctor, explain that you are feeling at risk and ask for an emergency appointment or go to the A&E Department at your local hospital.

If you are feeling at immediate risk from another person please seek support from emergency services via a 999 call.

If you live in Wales, you can access mental health support and advice by calling 111 and selecting Option 2.

Access to Support during the closure period

If you or any student needs access to support for health, mental health, and wellbeing during this period then please call the University’s Student Assistance Programme via 0800 028 3766 or visiting the Student Assistance Programme webpage.

The Student Assistance Programme is staffed 24/7, 365 days a year by trained professionals who will support UWTSD students with a range of issues relating to student life including mental health, stress and anxiety, money, employment, and housing. The service also provides initial legal guidance in a range of areas.

During the University’s closure period the SAP is the established route for accessing support and guidance. The University’s own cause for concern, support request, and bursary application forms will be switched off during the closure period and will be re-activated on January 3rd 2025.

Learning Support, Student Hwb Services, and Student Money Support will re-commence from January 3rd 2025, though individual appointments may vary due to staff

annual leave commitments at this time of year. The University’s Academic Term starts from Monday the 6th of January 2025.

Between the 21st of December 2024 and the 1st of January 2025 there are no arrangements to approve Extenuating Circumstances requests; these will be considered from the 2nd of January, 2025.

Students living in University-run halls on campus will continue to be supported by the onsite Operations Team during this period. If you are living on campus, please use the details found on the Estates and Facilities Webpage to contact your relevant Operations Team for any maintenance or entry issues.