Monday 24-03-2025 - 16:07

We appreciate that throughout your student journey, you may need some support along the way. This may be support around academic processes as well as financial and housing support. Our advice is free, confidential and independent and our team is on hand to ensure you have the right information to make informed decisions. 

What the Advice Team Can Help With

The advice team can help provide support and guidance around academic processes. This could be Academic Appeals, Academic Misconduct, Complaints, Fitness to Practice, Non-Academic Misconduct, Interruption of Studies and Extenuating Circumstances. 
We can provide information on the University policies as well as providing support on how to improve the chances of you receiving a successful outcome. Our advice team may also offer to attend a meeting with you for support, but we would not usually speak on your behalf.

The advice team can also provide support around housing, finance and wellbeing as well as signposting to organisations that may be able to provide further specialist support. 

What the Advice Team Can Not Help With

The advice team will not usually act or complete forms on your behalf. Our role is to empower you to be able to make informed decisions. 

The advice team are not part of any decision-making processes around your case as we are independent to the University.

What Support Can I Find on the Website?

We appreciate that you may not always have the time to reach out to our advice team, so we’re ensuring information around academic processes as well as guidance on financial and housing queries is easily available. 

On our advice webpage, you can find information around the various academic processes including some helpful FAQs. We’ve recently updated our webpages to improve accessibility so take a look!

www.uwtsdunion.co.uk/advice

How can I contact the advice team? 

There are two ways you can contact the advice team, they are:

1. Emailing us
   unionadvice@uwtsd.ac.uk
2. Completing the form 
   Advice - UWTSD Students' Union

What should I include in my email or the advice form?

It’s important that you provide the Advice Team with as much relevant information as possible. As we are independent, we don’t have access to your student university record. Therefore, when contacting us it’s important you include:

1. Your full name
2. Your student ID number
3. Your Programme/Level of Course/Campus
4. A brief overview of the issues you’re facing and what action has been taken so far
5. Any key attachments or emails that would help give the advice team some context 
6. If you’re comfortable disclosing, you can also mention any additional needs you may have - for example, a visual impairment

Can I book an appointment with an adviser?

In the first instance, you will need to contact the advice team using the above methods. This helps us to understand your situation fully so we can provide the right support. 

If you require an appointment, the advice team will determine how best to support you in this space. This could be a telephone appointment, a Microsoft Teams appointment or subject to availability, a face-to-face appointment. 

Meet the Team

Alice, Sophie and Sydney are the friendly faces in the advice team.